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Terms & Conditions

Credit Card:
We accept all major credit cards. Please note we are up to date will all credit card fraud procedures and our shopping cart credit card payment section is secure
Amex Card users will incur a 2.95% fee ontop of the total order value

All prices in this online catalogue are inclusive of GST

Legal responsibilities:
Active Watch Pty Ltd sells some items that may be illegal to use in your local area, e.g. telephone conversation recordings are illegal on Telstra lines, and many other networks. We offer these products for sale on the basis that the customer abides by his/her local regulations. Active Watch Pty Ltd does not accept any liability whatsoever for any injury, loss or damage sustained by the buyer however arising. Active Watch Pty Ltd makes no representations concerning the legality of certain product applications such as the making, transmission or recording of video and/or audio signals of others without their knowledge and/or consent. We encourage purchasers of our products to check and comply with all applicable local, state and federal laws and regulations before engaging in any form of surveillance or any transmission of radio frequencies.

Refunds and Cancellations:
Active Watch Pty Ltd like any other company trade in accordance with ACCC terms. Please be aware that we do not offer refunds so please choose your equipment carefully. In the event of a warranty item claim being tested, a $30.00 fee per item will charged for NO FAULT FOUND on warrantied goods. 

We offer a 12 month warranty with every product as a minimum time frame, from date of purchase. Depending on the problem with the product we may fix or replace immediately for you and send it straight back to you. In cases of where the product needs to be sent back to the factory and the fault is due to 'users mishandling' we forward any freight costs and repair costs to the customer, regardless of warranty status. In this same situation and the product is faulty and under warranty we will pay all costs involved and return the product to you asap. Please be aware there can be up to a several weeks wait in some cases for warranty claims from overseas factories to be honoured.  We do not issue refunds based on 'buyers remorse',  please choose your products carefully.